November 2016
Warrigal invites a glimpse of the future
With construction well underway at the Shell Cove Marina, Warrigal’s latest precinct development, two study tours of the part-completed precinct are being conducted for strategic partners and researchers who have assisted with the design. They have assisted to create a unique place that will ensure that older people in this area will have great lives by using a very innovative range of new housing and support services.
“The changing landscape in aged care including government deregulation and reform, market competition and customer expectations require providers to totally rethink how they deliver services. Warrigal has taken the lead at Shell Cove by developing a very new Service Delivery Model which will provide customers with innovations such as paperless systems and technology, concierge services, a customer service culture and Shellharbour community integration.
Social concepts such as place-making and sense-making will underpin the precinct at Warrigal Shell Cove. Mark Sewell, Warrigal CEO says “People who live here, or visit here, will immediately feel a sense of belonging through recognising visual cues that link them to their iconic past. Customers will embrace lifestyle changes and make sense of their new community and environment through hearing stories, and learning about the positive benefits of living well longer and new ways of doing things at Warrigal Shell Cove”
Warrigal is working closely with Shellharbour City Council to activate the Shell Cove Marina precinct for older people. Warrigal’s precinct at Shell Cove has been designed to provide facilities and meeting places for customers as well as the broader community to enjoy. Mark Sewell says “Older people from all over the region will have the opportunity to connect with others in Warrigal Shell Cove’s meeting and conference rooms, as well as enjoy a meal or coffee at our new Bistro and Café or get treated like royalty in the Day Spa”.
The University of Wollongong (UoW) is another key partner working collaboratively with Warrigal on this world class initiative. Students and researchers from the UoW will play an integral role in undertaking longitudinal research of customer’s lived experiences to obtain evidence of how the model makes a difference.
The $60 million project has received $17 million in funding through the NSW Government’s Restart NSW Illawarra Infrastructure Fund. When completed, Warrigal Shell Cove will incorporate a 128 suite residential care home, an impressive public access community space known as ‘The Quay’, 33 private villas, 47 luxury apartments and 6 fully serviced apartments.
The residential care home, community spaces and the 33 villas are due for completion mid 2017 with the remaining development set for completion in 2018.
The hard hat study tours will be hosted by Warrigal’s own internal Service Innovation and Development Team (SID). The SID Team is scanning the world’s best aged care and retirement living models and applying them to the Australian context and now implementing them in the Illawarra.
For further information on Warrigal Shell Cove or to join the Warrigal Village Choices Register call our friendly staff on 1800 WARRIGAL (1800 927 744).
